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Frequently Asked Questions

Here we answer the most common questions. If yours is not here, write to us.

Shipping

Which countries do you ship to?

We ship internationally through our partner DHL. Enter your address at checkout, before completing your purchase, to see the exact shipping cost.

When do I get free shipping?

In Spain, on orders from €140. In the European Union, from €170. In the United States, from €250, and in Saudi Arabia, from €360. Outside these areas, free shipping with a minimum purchase is not available.

How long will my order take to arrive?

It depends on the destination and the DHL shipping method selected. The estimated delivery time is shown at checkout before payment and in your order confirmation email.

If I purchase from the United States, is there any additional cost?

Yes. Under current import regulations, US customs duties and taxes can amount to between 20% and 60% of the order value. We don't have access to the exact amount: it is determined solely by US customs. Before shipping your order, we'll notify you by email and ask for your confirmation. If you'd rather not proceed, we'll refund the full amount. Important: if your order is over €250, we cover shipping and import costs.

Customization

I want a stamp with my own design or logo. Is that possible?

Yes. We develop custom silicone stamps with your design or logo. The development cost depends on the complexity of the design and the geometry used. Development includes an aluminum handle, two silicone heads with your design and the full testing process. We currently work with the 3 cm Semisphere (CW2022) or the 3.5 cm egg mold (CW1317). We're open to developing stamps in other geometries, but this involves an R&D process.

How long does a custom stamp take?

The development timeframe is 3 to 4 weeks once the design is confirmed.

Do you also manufacture the polycarbonate molds?

We don't make them ourselves, but we can help you source them through our partner Chocolate World, so they work with your stamp.

Orders

How do I know my order has been confirmed?

You'll receive a confirmation email with a summary of your purchase and a link to check your order status at any time.

I need the invoice for my purchase, how can I get it?

Write to us at info@makeat.tech indicating your order number and we will send it to you.

Payments

What payment methods do you accept?

Credit/debit cards, Apple Pay, Google Pay, Klarna, and PayPal. Available payment methods depend on what is enabled for your country.

Didn't find your answer?

Write to us at tools@makeat.tech. 

Consult our Refund Policy and our Terms of Service for everything related to returns and legal conditions.